Shipping Policy
All orders placed on wd34.watchhousesale.com are processed within 1 to 3 business days after payment confirmation. Shipping times vary based on the destination and the shipping method selected at checkout. Standard shipping typically delivers within 5 to 10 business days for domestic orders and 10 to 20 business days for international orders. Expedited shipping options are available for an additional fee. Chun Hei Limited is not responsible for delays caused by customs clearance, carrier service disruptions, or incorrect shipping addresses provided by the buyer. Once your order is shipped, you will receive a tracking number via email. Title and risk of loss pass to you upon delivery to the carrier. Chun Hei Limited does not ship to P.O. boxes for certain products. Additional shipping restrictions may apply to specific items as noted on the product page.
Return Policy Overview
Chun Hei Limited offers a 14-day no-reason refund policy for all eligible items. You may return any unworn, unwashed, and undamaged product within 14 calendar days from the date you received the item. All items must be returned with original tags, packaging, and any accessories included in the original shipment. This policy applies to all clothing products sold on wd34.watchhousesale.com. Products that are altered, customized, or marked as final sale are not eligible for return. Chun Hei Limited reserves the right to reject any return that does not meet these conditions. No reason for the return is required, but the buyer must initiate the return process within the 14-day window.
Return Process Step by Step
Step 1: Contact Chun Hei Limited customer service via email at [email protected] within 14 days of receiving your order. Provide your order number, the item you wish to return, and a brief confirmation that the item is unworn and in original condition. No reason is required.
Step 2: You will receive a return authorization number and a return shipping label from Chun Hei Limited within 1 to 3 business days. The return shipping label is provided for your convenience, but the buyer bears all return shipping costs. You are responsible for the cost of returning the item, including any customs fees or taxes for international returns.
Step 3: Pack the item securely in its original packaging, including all tags, accessories, and documentation. Write the return authorization number clearly on the outside of the package. Do not write on the product itself.
Step 4: Ship the package using a trackable shipping method to the following address: The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. You must use a carrier that provides tracking and delivery confirmation. Chun Hei Limited is not responsible for lost or damaged packages during return shipping.
Step 5: Once the returned item is received and inspected by Chun Hei Limited, you will receive a confirmation email. Refunds are processed within 14 business days after the item is received and approved. The refund will be issued to the original payment method used at checkout.
Refund Timeline
Refund arrival time is at least 14 business days from the date Chun Hei Limited receives and inspects the returned item. This processing time does not include the transit time for the return shipment. For payments made via PayPal, refunds take at least 14 business days to process. However, in certain regions, local laws require up to 30 days for PayPal refunds to be completed. Chun Hei Limited complies with all applicable local laws regarding refund timelines. If your refund has not appeared after 30 business days for PayPal transactions, contact [email protected] for assistance. Refunds for credit card payments may take additional time depending on your card issuer's policies. Chun Hei Limited does not provide any expedited refund options.
Return Shipping Costs
The buyer bears all return shipping costs. This includes the cost of the return label, packaging materials, and any shipping insurance the buyer chooses to purchase. Chun Hei Limited does not reimburse return shipping fees under any circumstances. If the return is due to an error on the part of Chun Hei Limited, such as an incorrect item shipped or a defective product, Chun Hei Limited will provide a prepaid return label and refund the full purchase price including original shipping costs. In all other cases, the buyer is fully responsible for return shipping expenses. Original shipping charges are non-refundable unless the return is due to a verified error by Chun Hei Limited.
Non-Returnable Items
The following items are not eligible for return under any circumstances: items marked as final sale, personalized or customized products, items without original tags or packaging, items that have been worn, washed, or damaged, and items returned after the 14-day window. Chun Hei Limited also does not accept returns on accessories such as belts, hats, and socks for hygiene reasons. Any item that shows signs of use, including deodorant stains, perfume smells, or pet hair, will be rejected and returned to the buyer at the buyer's expense. Chun Hei Limited reserves the right to determine the condition of returned items based on its own inspection.
Exchanges
Chun Hei Limited does not offer direct exchanges. If you wish to receive a different size, color, or style, you must return the original item under the standard return policy and place a new order on wd34.watchhousesale.com. This ensures faster processing and availability of stock. The 14-day return window applies to the original item, and the buyer must initiate the return before placing a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact Chun Hei Limited at [email protected] within 48 hours of delivery. Provide your order number, a description of the issue, and photographic evidence. Chun Hei Limited will provide a prepaid return label and issue a full refund including original shipping costs within 14 business days of receiving the item. This policy applies only to errors made by Chun Hei Limited or damage during transit. Claims made after 48 hours may be denied at the discretion of Chun Hei Limited.
Contact Information
For all return and refund inquiries, contact Chun Hei Limited at [email protected] or call +852 6122 2245. The return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. Chun Hei Limited responds to all inquiries within 1 to 3 business days.